Privacy Policy

1. Introduction

PublicServiceNexus ("we," "our," or "us") is dedicated to the safeguarding of your privacy. This document outlines our policies regarding the handling of your personal data when you interact with our website publicservicenexus.site or utilize our services related to yacht chartering.

Your use of our services indicates your agreement with the data handling practices discussed in this document. This policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) in addition to other pertinent privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

Personal information is collected on a voluntary basis when you engage with us by:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

Such information may encompass:

• Names and contact details (email, telephone number, postal address)
• Payment details (securely processed via external service providers)
• Specifications and preferences related to the yacht charter
• Emergency contact details
• Information on dietary restrictions or health conditions (if disclosed)

2.2 Information Collected Automatically

Automatic data collection occurs when you navigate through our website, involving details about your device and your interaction with the site:

• IP addresses and geographical data
• Type and version of the browser used
• Visited pages and time spent on our platform
• Sites that referred you to our website
• Information regarding your device (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

Cookies and related technologies are employed to improve your experience while browsing our website. They serve to:

• Retain your preferences
• Investigate how our site is accessed and used
• Deliver tailored content
• Enhance our offerings

Your preferences concerning cookies can be managed through your browser settings or by utilizing our cookie consent feature.

3. Utilization of Information

Collected data is used for several purposes, including:

• Service Provision: To facilitate yacht charter services, process reservations, and maintain communication regarding your bookings
• Client Support: To address your queries and provide help when needed
• Transaction Processing: To carry out financial transactions and handle billing
• Safety and Surveillance: To assure the safety of operations and to prevent fraud
• Promotion: To send marketing materials and updates, subject to your consent
• Site Enhancement: To study interaction patterns and optimize the functionality of our website
• Compliance with the Law: To abide by applicable regulations

4. Distribution and Disclosure of Information

Your personal data will not be sold, exchanged, or leased to outside parties. There are, however, situations in which we might share this information:

4.1 With Service Partners

Your information might be shared with reliable third-party partners that help us with various tasks, including payment processing, site hosting and support, email marketing, analytics, and customer service.

4.2 For Legal Reasons

When mandated by law or during legal proceedings, we may disclose your information in response to court mandates, emergencies, or to investigate suspected fraudulent or illicit activities.

4.3 During Business Changes

In cases of corporate mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction.

5. Information Security

We have implemented suitable technological and organizational safeguards to protect your data against unauthorized intrusion, modification, disclosure, or destruction. These include encryption, protected servers, controlled access, routine evaluations, and educating our staff.

However, we must acknowledge that no method of transmission over the internet or electronic storage is entirely secure. As such, we cannot assure the absolute protection of your data.

6. Retention of Data

We will only retain your personal data for as long as necessary to satisfy the purposes for which it was collected or as required by law. Typical retention periods are as follows:

• Charter reservations: 7 years for tax/legal reasons
• Marketing communications: until you opt to unsubscribe or request deletion
• Web analytics: 26 months
• Customer service records: maintained for 3 years after the last correspondence

7. Your Rights and Options

Your rights include the ability to request access to, correct, or delete your personal data (subject to legal limitations), data portability, to opt out from marketing communications, and to control cookies. Should you wish to exercise these rights, please get in touch with us at the contact details provided below.

8. External Services

8.1 Google Analytics

Google Analytics is utilized to gain insights on site usage. You have the option to opt out by using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Integration

Our site may contain links to social media platforms that are governed by their respective privacy policies.

8.3 Payment Handling

Financial transactions are conducted by PCI DSS-compliant external payment processors.

9. Cross-Border Data Transfer

Your data may be transmitted to and processed in countries other than France. We ensure that adequate safeguards are in place, consistent with applicable data protection laws.

10. Privacy of Minors

Our services are not intended for individuals under the age of 13, nor do we knowingly collect data related to such minors. If you become aware of any such cases, please contact us promptly.

11. Policy Amendments

Periodic updates to this Privacy Policy may occur to reflect changes in our practices or legal obligations. Users will be notified of any changes through the posting of the revised policy on our website, notifications to registered users, or announcements on our site. Continuation of service usage following the change date denotes acceptance of the policy.

12. Inquiries and Contact

For questions or concerns regarding this Privacy Policy or our data handling practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

In line with Google Ads user consent policies, adjustments to cookie/tracking preferences can be made at any time through our cookie settings.